
C114
Battery B (extern) is too low. Franking is
impossible.
Subcode 1 show actual batt. Voltage in
mV (<2950mV)
=> C: replace battery, only use original FP battery
=> T: 1) check batt contacts
2) check cable batt -> main board
3) exchange splitter board in SD housing
4) in some rare cases the SD is not or bad connected
C115
The SD battery is almost flat, have FP
service dept.
=> E: replace Security Module
C116
Decimal mode: Faulty setting found! amount is using 1/10 cent. This is not allowed by software.
Remedy:
1.) use amount without 1/10 cent
2.) perform software update franking machine
3.) perform software update ratetable
C117
FM was locked by Dealer, unlock is
possible by entering unlock-Code
=> Support: call international ServiceSupport
C118
Please first perform TELESET. Amount 0
will be sufficient.
Advance warning for C119, no TELESET was performed for too long time ago so no COM data could
be transferred => C: run TELESET with '0‘
C119
Metering cannot be performed: Last
TELESET was too long ago! Please
perform TELESET. A zero value
download will be sufficient.
No TELESET was performed for too long time ago so no COM data could be transferred
=> C: run TELESET with '0‘
C119 8000 0000
0000 0000
Metering cannot be performed: Last
TELESET was too long ago! Please
perform TELESET. A zero value
download will be sufficient.
(especially for NLD: COM data are not
Run Teleset
Zero reset
C120
Please check if the postage rate table is
still valid. Franking is only permitted with a
valid rate table.
Last PVD is longer ago as specified under RATE_TABLE_UPDATE_WARNING_INTERVAL (56 days)
=> C: run TELESET with '0'
C121
The batch commands are not in proper
order,
e.g. StartBatch was sent before
BatchData.
The proper order is documented in the
The batch commands transferred from external devices (e.g. GKBK-PC, semi-dynamic scale) via the
serial interface to the ultimail were not in the proper order. => Change software of the external devices.
diagnostic-
code
subcode1
subcode2
diagnostic message remedy
ISS international service support
page 8 Ultimail
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